Return Policy

jewelartgallery.com takes great pride in our unique jewellery of high quality and standards. In the case of damaged, faulty or incorrectly supplied goods, you have the right to ask for a refund or exchange within 7 working days of receiving your order. Please notify us of your intention by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. You then have a further 7 working days to send the item back to us, but it must be unworn and still in its original packaging. A full refund will then be processed. In the case you were given the jewellery as a gift, please contact us to discuss your exchange preferences. Jewellery will have to be returned at your expense.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty; you should take the appropriate steps to care for your jewellery, as it is delicate. Please note that chemicals and cosmetics can damage, discolour or erode precious metals and gemstones. Over time, due to natural wear and tear, items of jewellery may need to be professionally polished, re-conditioned or repaired. We are happy to help with any re-conditioning requests.